HP India has announced a significant upgrade to its after-sales service offerings for HP Smart Tank printers, aiming to provide a seamless and uninterrupted experience for customers. As part of this initiative, HP has launched the “Consider it Done” campaign, emphasizing its commitment to 24/7 support in 10 languages for its Smart Tank printer range.
HP will now offer 12-hour, 7-day phone support in 10 languages, ensuring customers receive assistance in their preferred language. Additionally, HP has introduced 24-hour, 7-day support via WhatsApp in 10 languages, offering a convenient way to get help anytime. The supported languages include English, Hindi, Tamil, Bengali, Malayalam, Assamese, Telugu, Odia, Marathi, and Kannada. For installation and repair needs, customers can also log cases through the HP website, streamlining the support process.
Sunish Raghavan, Senior Director – Printing Systems, HP India said, “Printer breakdowns can significantly disrupt operations, which is why we are committed to offer comprehensive support to minimize downtime. We have re-engineered our customer service and support for our Smart tank range of printers to ensure we are accessible to our customers 24*7.”
To highlight the 24/7 customer support available with HP Smart Tank Printers, HP has introduced a multi-film campaign for its enterprise customers. Conceptualized by Lowe Lintas and released in nine languages, the films, starring Aparshakti Khurana in the North and R.J. Balaji in the South, capture the pride business owners feel and highlight how HP’s reliable service supports their enterprises.