Dedicated customer support app and portal by Konica Minolta

Underlining its commitment to offer superlative after-sales service, Konica Minolta Business Solutions launched a dedicated support portal for its customers. The launch is aimed at streamlining end-user support for Konica Minolta customers by enabling them to remain connected to the company’s pan-India service network of 1,000+ engineers, including 300+ direct customer engineers and 700+ partner customer engineers – round the clock.

Once logged in, customers can access all the Konica Minolta machines tagged to them and raise new service requests, manage existing requests, or view previous service information. Registered users can also download relevant device software, such as printer drivers, and self-service most of their queries through easily accessible FAQs.

Furthermore, Konica Minolta has enabled a vertical access hierarchy to introduce greater accountability and more secure device management. Multiple users accessing the service portal from the same organisation can only view the machines that have been tagged to them. Customers can also raise a service performance request, allowing them to gain a better understanding of their machines performance and service requirements/timelines.

Speaking on the need for a dedicated customer service portal, Daisuke Mori, Managing Director – Konica Minolta Business Solutions India Pvt Ltd, said, “At Konica Minolta India, we are committed to becoming an INR 1,000 crore business by the year 2022. Providing superlative customer satisfaction 24X7, 365 days a year is essential to achieving this long-term objective.”

Registered users can access the portal online at www.cspkmbsin.microsoftcrmportals.com or download the KMCSP app from the Google Play store. They will also soon introduce an iOS version of the mobile app to enable seamless accessibility across all devices and platforms.

The launch of the KMCSP portal further highlights Konica Minolta’s ‘3R+V’ approach, which aims to deliver Reliability, Responsiveness, Relationship, and Value Addition.